Andor Health announced on Wednesday that its ThinkAndor virtual care platform was rated the top performer in the non-EHR virtual care category of the "2026 Best in KLAS" report, an annual assessment based on feedback from healthcare providers using clinical technology systems.
The ranking places ThinkAndor first among non-EHR virtual care platforms evaluated by KLAS Research, which anonymously surveys healthcare organizations on product performance, operational impact, and customer experience. According to the report, ThinkAndor received an overall performance score of 92.6, exceeding both the category average and the broader software average tracked by KLAS.
KLAS said a majority of surveyed users rated the platform highly across several experience measures, including product reliability, value, and vendor relationship. More than 80% of respondents scored ThinkAndor at eight or higher on KLAS’s nine-point satisfaction scale.
The results come as U.S. health systems continue to expand virtual care infrastructure amid workforce shortages and rising operational complexity. Hospitals have increasingly focused on technologies that can integrate into existing clinical environments while supporting care delivery across inpatient and outpatient settings.
ThinkAndor is designed to support virtual care workflows using agentic, multimodal AI to assist with patient observation, documentation, and workflow orchestration. Health systems using the platform reported gains tied to integration with existing systems and measurable operational outcomes, according to KLAS survey data.
“Agentic AI infrastructures are essential for health systems as they work to expand access without compromising clinical and operational excellence,” said Raj Toleti, CEO of Andor Health. “Independent evaluations like KLAS validate how ThinkAndor, the No. 1 agentic AI software infrastructure for healthcare, is setting the standard with multimodal AI for measurable clinical and operational impact at scale.”
The "Best in KLAS" report is based on interviews and surveys conducted over the prior year with healthcare executives, clinicians, and IT leaders. KLAS Research does not allow vendors to distribute the full report but permits publication of scores, rankings, and customer commentary with attribution.
Andor Health is based in Orlando, Florida, and develops virtual care software used by hospitals and health systems across the United States, the UK, and Canada.
About Andor Health
Andor Health revolutionizes clinical care through generative AI-powered virtual care experiences across the care continuum. Our virtual care experiences empower healthcare providers with actionable insights and ambient monitoring to deliver care at scale, with proven return on investment. ThinkAndor, the No. 1 healthcare AI software infrastructure for healthcare, leverages AI agents to harness generative AI unlocking data stored in various systems, including electronic medical records, biometric devices, and other signals to deliver actionable intelligence in real time to care teams. By optimizing communication workflows, ThinkAndor accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes. For more information, visit andorhealth.com.
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