In an increasingly competitive and digital-first market, U.S. businesses are under pressure to deliver exceptional customer service without escalating operational costs. Enter Jesse Rosenthal, CEO of Loop Contact Solutions, a Manila-based outsourcing firm that is rewriting the rules of engagement by combining Filipino talent with American service expectations.
Loop Contact Solutions is not just another offshore call center—it’s a finely tuned customer engagement engine. Founded by Rosenthal with the vision of delivering U.S.-quality service from Southeast Asia, the company has grown into a trusted partner for American brands seeking efficiency, professionalism, and a customer-first mentality. Jesse Rosenthal, CEO of Loop Contact Solutions, has built the business on a simple yet powerful premise: great service doesn’t have to come with a high price tag.
Why Manila Is the New Frontier for American Customer Service
The Philippines has long been a global outsourcing powerhouse, and Manila sits at the center of this ecosystem. English fluency, cultural compatibility with the West, and a highly educated workforce make it an ideal location for customer contact operations. Rosenthal identified early on that Manila’s unique blend of empathy, hospitality, and technical skill was an untapped asset for American companies looking to outsource without compromising service quality.
By establishing Loop’s operations in Metro Manila, Rosenthal ensured proximity to a vast pool of experienced agents. These professionals are not just trained in scripts and systems—they're coached in the art of American-style service: clear communication, emotional intelligence, and proactive problem-solving.
Technology and Training: The Loop Difference
What sets Loop apart from conventional call centers is its blend of high-touch service and cutting-edge technology. Rosenthal’s background in business operations and his passion for customer experience led to a model that marries data analytics with human support. Loop’s agents are equipped with real-time dashboards, AI-assisted workflows, and quality monitoring tools that help them resolve customer issues faster and with more accuracy.
Additionally, Loop invests heavily in agent training, customizing programs to align with each client's brand voice and customer journey. This bespoke approach allows for tailored interactions that feel like extensions of the clients' in-house teams, rather than outsourced functions.
Real Returns for American Clients
Loop Contact Solutions isn’t just a customer service solution—it’s a profit center. By helping clients improve customer satisfaction, reduce churn, and boost average order values, the company delivers substantial return on investment. In one standout case, a U.S. e-commerce brand reported a 9x return on their outsourcing spend after Loop helped increase customer lifetime value through personalized support and upselling strategies.
Clients also benefit from Loop’s transparent, all-in pricing model, which eliminates the uncertainty and hidden fees often associated with offshore services. This financial clarity, combined with high performance, has made Loop a go-to partner for small to midsize businesses across the United States.
A Global Vision with a Local Feel
As Loop continues to grow, Rosenthal remains focused on quality and consistency. He believes the future of customer engagement lies in combining global efficiencies with local sensibilities—and his Manila-based team proves this every day. With Jesse Rosenthal at the helm, Loop Contact Solutions is not only redefining what outsourcing can look like, but also reshaping how Main Street America connects with its customers.
