InvGate Service Management today announced it has been named the No. 1 IT Service Management (ITSM) solution for Midmarket organizations in the SoftwareReviews ITSM Midmarket Data Quadrant and has earned the distinction of Data Quadrant Champion, achieving a 96% "Likeliness to Recommend" score and a 100% "Plan to Renew" rating from customers.
In addition to its overall ranking, InvGate Service Management received top recognition across multiple experience and feature categories, including:
- Best Implementation
- Best Support
- Easiest to Manage
- Top User Experience (UX)
- Top Product Strategy
- Top Features – Technician Administration
- Top Features – Service Catalog
- Top Features – Multi-Site Functionality
- Top Features – Multi-Device Capability
- Top Features – Integration with IT Tools
- Top Features – End-User Self Service
- Top Features – Integrated Knowledge Management
The SoftwareReviews Data Quadrant, published by Info-Tech Research Group, is based entirely on verified end-user feedback and evaluates the complete software experience — including product capabilities, implementation, support, usability, and vendor performance. The research report ranks top ITSM vendors based exclusively on customer reviews and experience data. Vendors are evaluated across:
- Product features and capabilities
- Implementation experience
- Support quality
- Ease of management
- Usability and UX
- Vendor relationship metrics
Recognition Across the Entire ITSM Lifecycle
The breadth of InvGate’s category leadership reflects strength across the full service management lifecycle, from implementation to daily operations and cross-department expansion.
- Best Implementation: Customers reported rapid deployment, reduced onboarding friction, and strong time-to-value — particularly important for midmarket organizations with limited internal resources.
- Best Support: InvGate’s support model emphasizes fast response times, direct access to product experts, and ongoing product updates driven by customer feedback.
- Easiest to Manage: InvGate’s no-code configuration and visual workflow builder allow IT teams to maintain autonomy without relying on external consultants.
- Top UX: A clean interface designed for both technicians and end users reduces training time and drives portal adoption.
Leadership in Core ITSM Capabilities
InvGate was also recognized for leading performance in key ITSM feature categories:
- Technician Administration: Robust control and governance for IT teams
- Service Catalog: Unified, intuitive request experiences across departments
- Multi-Site Functionality: Centralized management for distributed organizations
- Multi-Device Capability: Seamless operation across desktop and mobile
- Integration with IT Tools: Ability to connect workflows to existing IT ecosystems
- End-User Self Service: Modern portal experience driving shift-left strategies
- Integrated Knowledge Management: Built-in knowledge base tightly connected to ticket resolution
These capabilities position InvGate Service Management as a platform built not just for ticketing, but for full Enterprise Service Management (ESM) expansion.
Built for the Midmarket Without Enterprise Complexity
Midmarket organizations face increasing demands for governance, automation, AI, and cross-department service management — often without the resources of large enterprises.
InvGate Service Management delivers:
- A visual, no-code workflow builder
- Cross-department service expansion capabilities
- Embedded AI via InvGate AI Hub
- Integrated IT Asset Management
- Predictable, all-inclusive pricing
“Being recognized as the No. 1 ITSM solution for Midmarket organizations by SoftwareReviews is especially meaningful because it reflects real customer experience across implementation, support, usability, and product capabilities,” said Dario Diament, VP of marketing at InvGate. “Our focus has always been to give IT teams autonomy and governance without forcing them into complex implementations or unpredictable pricing models.”
About InvGate
InvGate is a global provider of IT Service Management (ITSM) and IT Asset Management (ITAM) solutions designed for midmarket and enterprise organizations. Its products enable IT teams to automate workflows, improve service delivery, expand into Enterprise Service Management, and maintain governance — without complexity or hidden costs. Learn more at invgate.com.
About SoftwareReviews
SoftwareReviews, a division of Info-Tech Research Group, provides in-depth software vendor analysis based exclusively on verified end-user reviews. The Data Quadrant reports evaluate vendors across product features, implementation experience, support quality, usability, and overall vendor performance. Learn more at www.softwarereviews.com.
