What makes the difference between a company culture that thrives and one that struggles under the weight of new challenges? In her new book "Capture the Culture," Erin Krueger argues the answer lies in intentionality—the deliberate and consistent effort to build culture from the inside out. By prioritizing intentional culture-building, Krueger believes leaders can foster an environment where employees thrive, teams flourish amid uncertainty, and organizations become resilient enough to sustain long-term growth.
In presenting her roadmap for leaders, Krueger argues that culture-building shouldn't be treated as an afterthought or just a component of change management. Instead, she says, it is a core responsibility of leaders and entrepreneurs who aspire to build something greater than themselves. “Culture isn’t just something you have,” Krueger explains. “It’s something you create with intention." After all, as the saying goes, a company's greatest asset asset is its people.
Erin Krueger’s Approach to Business Resilience
Erin Krueger’s Approach to Business Resilience
With nearly two decades of experience in real estate, marketing and advertising, Erin Krueger brings deep industry insight to the conversation around business resilience. She leads a top-performing real estate team specializing in luxury properties and has helped other professionals build and grow successful businesses.
Having sold some of the highest price-per-square-foot residential homes in Nashville, Krueger credits her success—and her ability to rebound from setbacks—to a blend of strategy, storytelling and intentional relationship-building.
She believes that a setback is only as powerful as the story a business tells about it. A compelling narrative can reframe challenges, allowing organizations not only to bounce back, but to move forward with renewed focus and strength. That is why it is essential for business leaders to consider the stories at the heart of their organization’s culture—not just who they are and what they do, but why they do it. By developing a sense of purpose, empowering employees to live it and intentionally building trust, leaders can create resilient teams rooted in a culture of excellence.
Building the Culture
To illustrate the power of intentional culture-building, Krueger shares the story of one of her agents: “I remember when they first joined the team—talented but unsure of their potential. Through mentorship, guidance and the culture we built with intention, I watched them grow not just in sales, but in confidence, leadership and vision,” she says. “Today, they’re thriving—leading deals they once hesitated to pursue and inspiring the next generation of agents. That’s the magic of culture—it’s not about competition, but collaboration.”
Reflecting on her own setbacks, Krueger emphasizes that it’s not the obstacles but the response to them that defines success. “Instead of seeing it as a roadblock, I turned it into an opportunity,” she says. “When the doors didn’t open, I found windows. My relentless work ethic and unwavering commitment to excellence became my calling card.”
A Roadmap for Leaders
In "Capture the Culture," Krueger shares her personal approach and the lessons she’s learned from building successful teams. The book offers a practical roadmap for developing a high-performing, high-trust organizational culture
“Great culture doesn’t happen by chance,” Krueger says. “It requires ongoing commitment, clear purpose and authentic leadership to create an environment where everyone feels essential to the mission and empowered to contribute to a shared vision. That’s how teams achieve extraordinary results.”
"Capture the Culture" is available for purchase on Amazon and Barnes & Noble.
“Great culture doesn’t happen by chance,” Krueger says. “It requires ongoing commitment, clear purpose and authentic leadership to create an environment where everyone feels essential to the mission and empowered to contribute to a shared vision. That’s how teams achieve extraordinary results.”
"Capture the Culture" is available for purchase on Amazon and Barnes & Noble.