Big Game Solutions has announced the integration of artificial intelligence into the core of its iGaming platform and the launch of AI-powered first-line support, alongside the beta testing of an advanced bonus engine. These new capabilities are available to projects running on Big Game Solutions software, including both the agent system and turnkey casino solutions. The AI chatbot connects directly to the core API, processes player and operator requests in real time, and casino owners participating in the beta are already reducing operational workload and costs.
AI in the Core: Support and Recommendations Without Middle Layers
Unlike typical chat widgets that sit on top of a website, the Big Game Solutions AI module is embedded directly into the platform core and communicates with it via internal APIs. This architecture enables the system to:
- Instantly check balances, transaction statuses, active bonuses and limits
- Provide accurate, context-aware answers for a specific player and their current session
- Preserve and use the full conversation context without manual operator involvement
The AI-powered first-line support operates 24/7 and handles typical incoming requests: login and account recovery, payout statuses, bonus rules, basic casino navigation and promo information. In more complex cases, the bot passes the conversation to a human agent along with the full context and history, reducing handling time and eliminating repetitive questions.
For turnkey casino projects and operators using the agent system, this means less manual routine and more predictable, consistent customer service quality.
AI slot manager and bonus engine in beta: a smart loyalty driver for turnkey casinos and agent networks
Big Game Solutions is developing an advanced bonus engine for online casinos, currently in active development and available to platform clients in beta. Operators running projects on Big Game Solutions — both classic turnkey casino setups and those using the agent system — can already:
- Launch and test different bonus scenarios on real traffic
- Automate part of the routine around promo and campaign setup
- Reduce manual errors and, as a result, save money and reduce stress for support and management teams
A dedicated module, the AI slot manager, analyzes player behaviour and history: preferred providers, slot types, volatility profile, average bet size and session frequency. Based on this data, it recommends personalized slot selections and links them to bonus scenarios that the operator is testing during the beta phase.
As a result, turnkey casino projects and brands operating via the agent system get not just a set of isolated promos, but end-to-end loyalty flows: from first deposit and welcome offers to long-term retention programs for valuable segments — all enhanced by AI-driven suggestions and automation.
For more information about the Big Game Solutions iGaming platform, agent system and turnkey casino solutions, visit biggame.solutions.
Benefits for Operators and Agents
For white label operators, turnkey casino clients and projects built on the agent system, the new AI and bonus engine (beta) combination provides:
- Early access to advanced technology: Typically seen only at large brands with in-house R&D
- Operational efficiency: AI covers first-line support and assists marketing and retention teams
- More precise marketing and retention: Operators can experiment with bonus mechanics on real segments and track performance
- Fewer human errors: Due to automation of routine tasks
- Scalable agent structure: Partners and agents get a stable platform where a significant share of player questions is handled automatically by AI
“We deliberately opened beta access to the bonus engine for operators already running on our software — from classic turnkey casino projects to agent systems. They are the first to receive AI tools, help us polish the product, and, at the same time, are already saving money and nerves on day-to-day operations,” a representative of Big Game Solutions said.
About Big Game Solutions
Big Game Solutions is a technology provider of end-to-end iGaming solutions for online casinos, crypto casinos and agent systems, specializing in turnkey casinos and white label projects. The company delivers a ready-to-launch infrastructure for online casinos, covering everything from the technical core and game provider integrations to analytics, reporting and tools for working with agents and partners.
The Big Game Solutions platform includes integrations with leading slot and live game providers, a flexible back office for project management, and a built-in multi-level agent system with detailed reporting. It also offers turnkey casino solutions with fast branding and customization options, an AI-powered support module with AI slot recommendations, and a bonus engine currently in beta for existing clients.
Big Game Solutions is registered in the United Kingdom and works with clients worldwide, helping brands launch online casinos under a turnkey model and build scalable agent networks with lower technical and operational risks. For more information, visit biggame.solutions.
Media Contact
Big Game Solutions Support Team
GTG Tech DOO
info@biggame.solutions
